Order Questions?

Once your order ships, you'll receive a confirmation email with a tracking number. Click the tracking link in that email to see your shipment's current status. You can also log into your account at castingcrownsonline.com to view order history and tracking.

Unfortunately there are tims where the Post Office will show your package deilvered a day early. We don't know why, but it happens often. Give it another 24 hours and see if the package shows up. Also, there times where the package gets delivered to a neighbor. We do not have more info than the tracking page shows.

If your order hasn't shipped yet, contact us immediately using the form below and include your order number. Once an order has shipped we are unable to change the address.

Orders are processed quickly! If you need to make a change, contact us right away using the form below. We cannot guarantee changes, but we will try!.

We're so sorry! Please contact us using the form below, select "Order Question," and describe the damage or what was wrong. Include your order number and a photo if possible.

We usually fulfill orders on Monday, Wednesday and Friday. We use USPS Ground Advantage shipping because it has tracking on every package. It usually takes 2 business days for most states near Georgia, or longer if you are on the West Coast.

For ticketing, tour info, or song licensing questions, please visit castingcrowns.com or propermgmnt.com. Our webstore team is only able to assist with product orders.